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Standards

Accessibility

The DPP is a public-facing service. It must be accessible under the European Accessibility Act (Directive (EU) 2019/882) and usable in every official language relevant to the consumer.

Legal baseline

  • European Accessibility Act — applies from 28 June 2025 to most consumer-facing e-commerce and digital services. DPP interfaces must conform.
  • EN 301 549 — harmonised standard that operationalises WCAG 2.1 AA for the EU.
  • Web Accessibility Directive (EU) 2016/2102 — applies to public-sector DPP resolvers (e.g., authorities).

Concrete requirements

  • Contrast ratio ≥ 4.5:1 for body text and 3:1 for large text.
  • All information conveyed by colour must also be conveyed by text or icon (status badges, hazard markers).
  • Focus order follows reading order; focus visible; skip-to-content link.
  • Meaningful page titles and headings. Landmark regions (<header>, <nav>, <main>, <footer>).
  • Form inputs labelled. Error messages associated with their input.
  • Documents (PDF EPDs, DoPs) must meet PDF/UA.

Multilingual

Sector acts typically require the consumer-facing DPP to be available in the official language(s) of the Member State(s) where the product is placed. For a pan-EU launch, plan for at least English plus the languages of your top five markets. The professional and authority layers are usually English-plus-national-language.